Support Questions

How do I post a job or assign tasks to workers?

To post a job, log into your HeritagePro dashboard, click on “Create New Job,” and fill out the job title, description, deadlines, and assign it to your preferred team members. You can also categorize and track each task through the job timeline and progress indicators.

Is there a fee for using HeritagePro?

HeritagePro offers both free and premium plans. The free plan includes basic job tracking features. To access advanced tools like real-time team collaboration, file sharing, and analytics, a subscription to the Pro plan is required.

Can I request help or support from the HeritagePro team?

Yes! We offer 24/7 customer support via email and live chat. You can also access tutorials and documentation from the Help Center within your dashboard.

How do I pay my workers or teams through HeritagePro?

HeritagePro integrates with payment gateways like PayPal and Stripe. You can process payments directly through your dashboard once the job is completed and verified.

How can I ensure service quality from assigned professionals?

Every job on HeritagePro includes a rating and feedback system. You can review portfolios, performance history, and past client ratings before assigning work. Additionally, milestone tracking and real-time updates ensure transparency throughout the task lifecycle.

Services Questions

What kind of services does HeritagePro support?

HeritagePro supports a wide range of job types—freelance gigs, field services, contract-based projects, maintenance schedules, and more. It’s built to serve both remote digital teams and on-site workforce management.

Can I manage different departments or teams in one account?

Yes, HeritagePro allows you to create multiple teams, assign roles, and manage them independently. You can set permissions, assign supervisors, and monitor multiple teams from a single admin panel.

Is there a mobile app for HeritagePro?

Yes, HeritagePro is available on both Android and iOS. The mobile app includes features for job updates, messaging, real-time tracking, and file uploads on the go.

Can I request a custom feature for my organization?

Absolutely. We offer enterprise customization services. Reach out through our contact form or support team to discuss your specific needs and we’ll tailor the platform for you.

Are there tools to help track job progress and deadlines?

Yes. HeritagePro includes built-in time tracking, task status indicators, progress bars, and deadline reminders. These tools keep both clients and workers aligned and accountable.

Refund Questions

What is your refund policy?

We offer a 7-day refund window for unused premium features or accidental charges. Please contact our support with your account and transaction details to initiate the process.

What qualifies for a refund?

Refunds are issued if you haven't used the premium features, encountered a technical issue that wasn't resolved, or were charged in error. Refunds are not applicable for completed services unless there's verified dissatisfaction or breach of terms.

How long does it take to process my refund?

Refunds are usually processed within 3–5 business days, depending on your payment method and bank policies.

Can I cancel my plan at any time?

Yes, you can cancel your subscription at any time. Your account will remain active until the end of your billing period. No future charges will be made after cancellation.

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